Support

Contact Donna

Email support@calldonna.co for account help, onboarding questions, privacy requests, cancellation requests, or app support.

Privacy-Safe Support

Please avoid sending medical details, full transcripts, medication lists, or other sensitive information by email unless we specifically ask for the minimum details needed to resolve your request.

Account and App Help

For sign-in, setup, schedule, reminder, or call summary issues, email us with your account email and a short description of the problem. Do not include medical details in support messages unless we specifically ask for them.

Stop or Pause Calls

You can stop scheduled calls in the Donna app. If you cannot access the app, email us from the caregiver account email and we will help verify the account before making changes.

Account Deletion

You can request account deletion from the Donna app. If you cannot access the app, email us from the caregiver account email and we will help verify and process the request.

Your Data and Privacy Requests

You can access and update a loved one's profile and delete your account directly in the Donna app. To request a copy of personal information, or to request access, deletion, or correction, email support@calldonna.co. We verify requests against your account and respond within 45 days. See our Privacy Policy for details.

Notifications

Donna sends updates by email (in-app push notifications may be added in the future). You can manage or turn off notifications in the Donna app at any time.

Billing and Cancellation

For billing, subscription, cancellation, or refund questions, email us from the account email used for Donna. If you subscribed through an app store, manage or cancel the subscription in that store's settings.

Urgent Situations

Donna is not an emergency response service. If someone may be in immediate danger, call 911 or local emergency services.