Privacy Policy

Effective Date: April 7, 2026  ·  Last Updated: April 22, 2026

1. Introduction

Donna (“Donna,” “we,” “us,” or “our”) provides AI-powered companion calls for seniors and tools for family caregivers. This Privacy Policy explains how we collect, use, disclose, and protect information when you use calldonna.co, the Donna mobile app, Donna phone services, or otherwise contact us.

Contact us at support@calldonna.co with questions or privacy requests.

AI disclosure: Donna calls are placed by an automated AI system, not a human caller. Caregivers are responsible for telling call recipients that Donna is AI-generated and for obtaining any consent required to place calls.
Not emergency or medical care: Donna is not an emergency response service, medical device, healthcare provider, diagnosis tool, or replacement for professional care. If someone may be in immediate danger, call 911 or local emergency services.

2. Information We Collect

2.1 Information You Provide

Caregiver account information:

  • Name, email address, phone number, login details, and account preferences
  • Support messages, feedback, waitlist submissions, and other information you choose to send us
  • Payment information only if paid subscription billing is enabled; we do not store full card numbers

Senior and call recipient information:

  • Name, preferred name, phone number, timezone, language, and call schedule
  • Interests, hobbies, family context, topics to avoid, and other details used to personalize calls
  • Reminders you configure, including medication, appointment, daily task, or wellness reminders
  • Health-related or lifestyle notes you voluntarily provide

2.2 Information Generated Through Use

  • Call metadata: call date, time, duration, status, missed-call events, and related delivery metadata
  • Transcripts and summaries: AI-generated text from calls and post-call summaries for caregivers
  • Reminders and responses: reminder delivery status and responses shared during calls
  • App and website data: device type, browser, operating system, IP address, app events, error diagnostics, and security logs

2.3 Preview Phone Line and Waitlist

If you call Donna before creating an account, we may process your phone number, call metadata, audio in transit, and transcript content for the duration needed to operate the preview. If you submit the waitlist form, we collect the contact details and notes you provide so we can follow up.

3. How We Use Information

  • Set up caregiver accounts and senior profiles
  • Schedule, place, transcribe, and summarize Donna calls
  • Personalize calls based on interests, reminders, and conversation history
  • Send service messages, missed-call alerts, reminder updates, and support responses
  • Maintain security, prevent abuse, debug issues, and improve reliability
  • Comply with legal obligations and enforce our terms
  • Send marketing messages only where allowed; you can opt out at any time

4. Calls, Audio, Transcripts, and Summaries

Donna processes call audio in real time so the AI assistant can understand and respond to the call recipient. Donna generates transcripts and summaries to provide the service and give caregivers context after calls.

Donna does not use call recordings by default. If recording is enabled for a feature, legal requirement, quality review, or customer support investigation, we will disclose that use and limit retention according to our retention practices. We do not sell, share, or use call audio, transcripts, reminders, or summaries for third-party advertising.

5. How We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We share information only as needed to operate Donna, comply with the law, protect users, or complete a transaction you request.

5.1 Service Providers

Donna uses service providers for authentication, hosting, database storage, phone calls, speech processing, AI models, push notifications, email, crash reporting, feature flags, search, and payment processing if billing is enabled. These providers may process personal information only for the services they provide to Donna. See our Third-Party Services page for the current provider list.

5.2 Legal, Safety, and Business Reasons

We may disclose information if required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect the rights, safety, or property of Donna, users, call recipients, or the public. If Donna is involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction, subject to this policy or successor notice.

6. Cookies and Tracking Technologies

Donna uses essential cookies and similar technologies for authentication, security, routing, and site functionality. We may use analytics or diagnostics to understand reliability and improve the service. We do not use cookies for personalized third-party advertising.

Some browsers provide a “Do Not Track” signal. We do not currently respond to that signal because there is no consistent industry standard for it.

7. Data Security

We use technical and organizational safeguards intended to protect personal information, including encryption in transit, encryption at rest for sensitive stored data, access controls, audit logging, and secure infrastructure practices. No system is perfectly secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to provide Donna, meet legal and operational obligations, resolve disputes, maintain security, and enforce agreements. Sensitive call content is retained only as long as needed for care continuity, caregiver access, quality, legal, and operational purposes, then deleted or de-identified according to our retention practices.

You can request deletion by contacting support@calldonna.co. Some records may be retained where required by law, security needs, fraud prevention, backup retention, or unresolved disputes.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of personal information, opt out of marketing communications, or withdraw consent for certain processing. Contact support@calldonna.co to make a request.

California Residents

Donna does not sell personal information or share personal information for cross-context behavioral advertising. California residents may request details about the categories of personal information collected, purposes for collection, and categories of service providers involved in processing.

10. Children's Privacy

Donna is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child provided us personal information, contact us and we will take appropriate action.

11. Third-Party Links

Our website or app may link to websites or services that Donna does not operate. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date when changes are posted. Material changes may also be communicated by email, in-app notice, or another appropriate method.

13. Contact Us

Donna
Email: support@calldonna.co
Website: calldonna.co